Legal Documentation

Effective Date: January 1, 2026

VantoriumLabs ("we", "us", or "our"), headquartered at Calle Ramón Gómez de la Serna 153, Piso 8 D, Madrid, Spain, is committed to protecting your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

1. Data Controller

The data controller responsible for processing your personal data is VantoriumLabs, Calle Ramón Gómez de la Serna 153, Piso 8 D, Madrid, Spain. You may contact us at [email protected] or +34 648 530 719.

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity data: full name, company name, job title.
• Contact data: email address, phone number, postal address.
• Technical data: IP address, browser type and version, operating system, device identifiers, and usage data collected through cookies and similar technologies.
• Communication data: any information you provide when contacting us via forms, email, or telephone.

3. Purpose and Legal Basis for Processing

We process your personal data for the following purposes and legal bases:

• Service delivery and contract performance (Art. 6(1)(b) GDPR): To respond to your inquiries, provide requested services, and execute contractual obligations.
• Legitimate interest (Art. 6(1)(f) GDPR): To improve our services, ensure website security, and perform internal analytics.
• Consent (Art. 6(1)(a) GDPR): Where you have given explicit consent for specific processing activities, such as marketing communications.

4. Data Sharing and Recipients

Your personal data may be shared with the following categories of recipients:

• Service providers acting as data processors (hosting providers, email service providers, analytics platforms) under written data processing agreements.
• Public authorities when required by law or legal obligation.
• Professional advisors including lawyers, auditors, and insurers.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

5. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission or other legally recognized transfer mechanisms under Chapter V of the GDPR.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Inquiry and communication data: up to 24 months from last interaction.
• Contractual data: duration of the contract plus 6 years (Spanish statute of limitations).
• Technical/cookie data: up to 12 months from collection.

7. Your Rights Under the GDPR

You have the following rights regarding your personal data:

• Right of access (Art. 15): Obtain confirmation of whether we process your data and receive a copy.
• Right to rectification (Art. 16): Request correction of inaccurate or incomplete data.
• Right to erasure (Art. 17): Request deletion of your data where there is no compelling reason for continued processing.
• Right to restriction (Art. 18): Request restriction of processing in certain circumstances.
• Right to data portability (Art. 20): Receive your data in a structured, commonly used, machine-readable format.
• Right to object (Art. 21): Object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent (Art. 7(3)): Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within one month of receipt.

8. Right to Lodge a Complaint

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) at www.aepd.es.

9. Security Measures

VantoriumLabs implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, regular security assessments, and staff training on data protection obligations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Effective Date: January 1, 2026

This Cookies Policy explains how VantoriumLabs, located at Calle Ramón Gómez de la Serna 153, Piso 8 D, Madrid, Spain, uses cookies and similar tracking technologies when you visit our website. This policy is compliant with the GDPR, the ePrivacy Directive (2002/58/EC), and the Spanish Law on Information Society Services (LSSI-CE).

1. What Are Cookies

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work efficiently and to provide reporting and personalization capabilities.

2. Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These enable core features such as security, session management, and accessibility. They do not require consent under the ePrivacy Directive.
• Functional Cookies: Used to remember your preferences and settings (e.g., cookie acceptance status) to provide a personalized experience.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. These are only activated with your explicit consent.

3. Specific Cookies in Use

• vl_cookie_accepted — Stores your cookie acceptance status. Type: strictly necessary. Duration: 12 months.

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may impair the functionality of our website. For more information on managing cookies, visit www.allaboutcookies.org.

5. Changes to This Policy

We may revise this Cookies Policy. Changes will be posted on this page with an updated effective date.

Effective Date: January 1, 2026

VantoriumLabs, registered at Calle Ramón Gómez de la Serna 153, Piso 8 D, Madrid, Spain, provides digital services including web development, design, campaign management, and consulting. This Refund Policy outlines the conditions under which refunds may be issued.

1. General Refund Conditions

All refund requests are evaluated individually. Due to the bespoke and digital nature of our services, refunds are subject to the following conditions:

• Services that have not yet commenced may be eligible for a full refund within 14 days of payment.
• Services partially completed may be eligible for a partial refund proportional to the work remaining, at the sole discretion of VantoriumLabs.
• Services fully delivered and accepted by the client are not eligible for refunds.

2. Milestone-Based Projects

For projects structured around milestones or phases, payments made for completed and approved milestones are non-refundable. Only payments for pending, unstarted milestones may be refunded upon project cancellation.

3. Digital Products and Licenses

Once a digital product, license, or deliverable file has been delivered to the client, it is considered non-refundable unless it is materially defective or significantly different from the agreed specifications.

4. How to Request a Refund

To request a refund, send a written request to [email protected] including your project reference, date of payment, and reason for the refund request. We will respond within 10 business days with a resolution.

5. Processing of Refunds

Approved refunds will be processed using the original payment method within 14 business days of approval. Transaction fees charged by payment processors are non-refundable and will be deducted from the refund amount.

6. Disputes

In the event of a dispute regarding refund eligibility, both parties agree to attempt resolution through good-faith negotiation before pursuing any legal remedies under applicable Spanish law.

Effective Date: January 1, 2026

These Terms of Service ("Terms") govern all services provided by VantoriumLabs, located at Calle Ramón Gómez de la Serna 153, Piso 8 D, Madrid, Spain ("we", "us", or "our"). By engaging our services, you ("the Client") agree to be bound by these Terms.

1. Scope of Services

VantoriumLabs provides digital services including but not limited to web development, UI/UX design, digital campaign management, brand identity design, SEO optimization, and consulting. The specific scope, deliverables, timeline, and pricing for each engagement will be defined in a separate written agreement, proposal, or statement of work ("SOW") agreed upon by both parties.

2. Engagement and Project Initiation

A project is considered officially commenced upon receipt of the agreed initial payment and a signed SOW or written confirmation of the project brief. All project timelines begin from this date unless otherwise specified in writing.

3. Client Obligations

The Client agrees to:

• Provide timely access to all necessary materials, assets, credentials, and information required for project execution.
• Designate a single point of contact with decision-making authority for the duration of the project.
• Review and provide feedback on deliverables within the timeframes specified in the SOW.
• Ensure that all content provided to VantoriumLabs does not infringe upon third-party intellectual property rights.

4. Pricing and Payment

• All prices are quoted in Euros (€) and are exclusive of VAT unless otherwise stated.
• Payment terms are as specified in the SOW. Standard terms require 50% upfront and 50% upon project completion.
• Invoices not paid within 15 days of the due date will incur a late payment interest of 8% per annum in accordance with Spanish commercial law.
• VantoriumLabs reserves the right to suspend work if payments are overdue by more than 20 days.

5. Intellectual Property

• Upon full payment of all invoiced amounts, all intellectual property rights for the final deliverables are transferred to the Client.
• VantoriumLabs retains the right to display completed work in its portfolio and marketing materials unless the Client objects in writing.
• Third-party assets, libraries, or frameworks used in the project remain subject to their respective licenses.

6. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information exchanged during the course of the engagement. This obligation survives the termination of these Terms for a period of 24 months.

7. Limitation of Liability

To the maximum extent permitted by applicable law, VantoriumLabs shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the services provided. Our total aggregate liability shall not exceed the total amount paid by the Client for the specific project giving rise to the claim.

8. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, government actions, natural disasters, pandemic, cyberattacks, or internet infrastructure failures.

9. Termination

• Either party may terminate the engagement with 15 days' written notice.
• Upon termination, the Client shall pay for all work completed up to the date of termination.
• VantoriumLabs shall deliver all completed work products and materials to the Client upon receipt of final payment.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of Spain. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.

11. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

12. Entire Agreement

These Terms, together with any applicable SOW, constitute the entire agreement between the parties regarding the subject matter herein and supersede all prior agreements, understandings, or representations.